Keypad
Keypad is an integrated concierge platform built on the Planaday Integration Platform. It empowers staff to assist guests more efficiently while centralizing access to a full suite of guest services—eliminating the need for multiple systems.
Key Features
Equip your concierge team with a unified operating layer for every guest interaction.
Custom Itinerary Builder
Create complete guest experiences in one place
Book tickets, make restaurant reservations, and generate full itineraries—all from a single interface.
Guest Messaging
Communicate with guests in one unified inbox
Communicate with guests via SMS and WhatsApp in one platform. Staff have instant access to guest details, purchases, and itineraries during conversations.
Amenity Management
Manage amenity workflows with real-time status
Manage amenity purchases and delivery status with real-time updates, notes, and tracking to ensure flawless service.
Package Tracking
Track every guest delivery with confidence
Track all guest deliveries with support for major carriers, ensuring nothing gets missed.
Analytics & Reporting
Turn operational data into actionable insight
Access built-in analytics and a powerful report builder to gain insights into operations and performance.
Why Keypad?
Keypad is designed to unify every aspect of the guest experience within a single platform—eliminating friction, reducing complexity, and enabling your team to operate with precision.
When combined with Turnstile, it seamlessly connects your property with a broader network of local experiences. The result is elevated service, increased efficiency, and a more refined experience for both guests and staff.
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